VibeThermo Privacy Policy

Effective Date: October 22, 2025

At VibeThermo, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website (www.vibethermo.com), create an account, make a purchase, or interact with our services. By using our platform, you acknowledge that you have read, understood, and agreed to the practices described herein. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU residents and the California Consumer Privacy Act (CCPA) for California residents .

1. Definitions

• Personal Information: Any data that can identify you individually, including but not limited to your name, email address, shipping address, phone number, payment details, and order history .
• Usage Data: Non-identifiable information about how you interact with our website, such as pages viewed, device type, and browsing duration .
• Third-Party Service Providers: Partners who assist us in delivering services (e.g., payment processors, shipping carriers, analytics tools) .
• Cookie: A small text file stored on your device to enhance site functionality and track preferences .

2. Information We Collect

We collect information in two primary ways: information you provide voluntarily, and information collected automatically .

2.1 Voluntarily Provided Information

• Account Creation: Name, email address, password, and phone number (to verify your identity and communicate updates).
• Purchases & Orders: Shipping address, billing address, payment details (e.g., credit card number, PayPal ID), and order specifications (e.g., product type, quantity) .
• Customer Support: Messages, inquiries, or feedback you submit via email, live chat, or contact forms .
• Marketing Opt-In: Information you provide when signing up for newsletters, promotional offers, or product updates .

2.2 Automatically Collected Information

• Device & Technical Data: IP address, browser type, operating system, device model, and internet service provider .
• Usage Data: Pages visited, time spent on the site, links clicked, search queries, and cart activity (to analyze user behavior and improve our platform) .
• Cookies & Tracking Tools: We use cookies to remember your preferences (e.g., language settings) and track site performance. For details, see Section 7 .

3. How We Use Your Information

We only use your personal information for purposes consistent with the reason it was collected, and we never use it for unstated purposes without your consent . Key uses include:

• Fulfill & Manage Orders: Process payments, arrange shipping, send order confirmations, and provide delivery tracking .
• Provide Customer Support: Respond to your inquiries, resolve issues (e.g., returns, replacements), and follow up on feedback .
• Improve Our Services: Analyze usage data to optimize website functionality, enhance product designs (e.g., popular insulation features), and fix technical errors .
• Send Marketing Communications: Share promotional offers, new product launches, or seasonal discounts—only if you have opted in. You can unsubscribe at any time via the link in our emails .
• Ensure Security: Detect and prevent fraud (e.g., unauthorized payments), protect user accounts, and maintain the safety of our platform .
• Comply with Laws: Fulfill legal obligations, such as tax reporting or responding to valid government requests .

4. When We Share Your Information

We never sell your personal information to third parties for commercial purposes . We only share data in the following limited circumstances:

• Third-Party Service Providers: We share necessary information with trusted partners to deliver services:
  • Payment processors (e.g., Stripe, PayPal) to process transactions (they only receive payment details, not full order history) .
  • Shipping carriers (e.g., UPS, FedEx) to deliver orders (they receive your shipping address and contact number) .
  • Analytics tools (e.g., Google Analytics) to track site performance (data is anonymized where possible) . All partners are bound by contracts requiring them to protect your data and only use it for approved tasks .
• Legal Requirements: We may disclose information if compelled by law (e.g., court orders, subpoenas) or to protect our legal rights, safety, or the safety of others .
• Business Transfers: If VibeThermo is acquired or merges with another company, your data may be transferred as part of the business assets (we will notify you in advance and ensure the new owner complies with this policy) .

5. Data Storage & Security

5.1 Storage Details

• Duration: We retain your personal information for as long as needed to fulfill the purposes outlined in this policy (e.g., order history for 3 years after purchase for tax and warranty purposes) .
• Location: Data is stored on secure servers in the United States and EU (compliant with GDPR data localization requirements) .
• Destruction: When data is no longer needed, we use secure methods (e.g., encryption overwrites) to ensure it cannot be recovered .

5.2 Security Measures

We implement technical and administrative safeguards to protect your data from unauthorized access, disclosure, or theft :

• Encryption: All data transmitted (e.g., payment details) is encrypted via SSL/TLS protocols .
• Access Controls: Only authorized staff (e.g., customer service, order processing) can access personal information, and they receive regular privacy training .
• Regular Audits: We conduct security assessments to identify and address vulnerabilities .

While we strive for complete security, no online platform is risk-free. If a data breach occurs, we will notify affected users and relevant authorities promptly (as required by law) .

6. Your Rights

Under applicable laws (GDPR, CCPA), you have the following rights regarding your personal information :

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask to update or correct inaccurate data (e.g., a outdated shipping address).
• Deletion: Request erasure of your data (we may retain limited data for legal or business needs).
• Restriction: Limit how we use your data (e.g., pause marketing communications).
• Data Portability: Request your data in a machine-readable format (e.g., CSV) to transfer to another service provider.
• Opt-Out: Unsubscribe from marketing emails or decline non-essential cookies.

To exercise these rights, contact us at brandy20250225@gmail.com with your full name, email address, and a description of your request. We will respond within 30 days .

7. Cookies & Tracking

We use three types of cookies to enhance your experience :

• Essential Cookies: Required for site functionality (e.g., remembering items in your cart). These cannot be disabled.
• Performance Cookies: Track site usage (e.g., page load times) to improve performance.
• Marketing Cookies: Deliver personalized ads (e.g., showing insulated bottles if you viewed tumblers).

You can manage cookie preferences via your browser settings (note: disabling non-essential cookies may limit some features). By continuing to use our site, you consent to our cookie policy .

8. Minors’ Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal information from minors. If we learn we have collected data from a minor, we will delete it immediately. Parents/guardians with concerns can contact us at brandy20250225@gmail.com .

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, partner brands). We are not responsible for their privacy practices. We encourage you to review their privacy policies before interacting with them .

10. Policy Updates

We may update this Privacy Policy periodically to reflect new laws, services, or practices. When we make material changes, we will notify you via email (if you have an account) or a prominent notice on our website. The updated policy will take effect 7 days after notification .

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: brandy20250225@gmail.com

By using VibeThermo’s website and services, you confirm that you have read and understood this Privacy Policy and agree to our data practices.